The first online certificate program built specifically for convenience store managers — grounded in doctoral research, developed from a proven real-world system, and designed to be completed on your schedule.
13 video-based modules covering every essential dimension of C-store management: from hiring and cashier training, to inventory control, customer service, team culture, and leadership. Complete all modules, pass each quiz, and earn your certificate.
Individual$297–$397
Store License (5 users)$997
Corporate (unlimited)$2,997–$4,997/yr
Recruit the right people and keep them. Learn the evidence-based strategies that reduced turnover from 65% to 15% at real C-stores — and how to implement them in your location today.
A complete, structured cashier onboarding and skills-development system. Stop winging it and start using a proven framework that reduces errors, improves customer service, and cuts labor costs by up to 16%.
Master the 3-step ordering process that eliminates out-of-stocks and reduces shrink from 5% to 0.2%. Learn the structured loss prevention practices that protect your store's bottom line.
Optimize your price book, manage vendor relationships, and use performance data to drive decisions. Understand the P&L metrics that matter and the levers that move them.
Culture isn't an accident — it's built. Learn how to develop the organizational identity, team values, and leadership behaviors that make your store a place people want to work and customers want to visit.
Learn to read performance data, conduct effective coaching conversations, document performance fairly, and build a culture of accountability that motivates rather than punishes.
What makes a great C-store manager — and why most operations fail before they start. Setting expectations, taking ownership, and leading from the front.
FoundationThe research behind the crisis. Why C-store turnover averages 65%+, what actually causes it, and the specific interventions that stop the leak.
RetentionWhere to find good candidates, how to screen effectively, and how to build partnerships with community organizations to create a steady pipeline of pre-qualified applicants.
HiringA structured, step-by-step cashier training program — from day one to fully operational. Based on the C-Store Cashier Excellence handbook and downloadable companion workbook.
TrainingWhat C-store customers actually want, how to train your team to deliver it consistently, and the measurable connection between service quality and customer count growth.
Customer ServiceThe 3-step ordering and inventory management process that eliminates out-of-stocks and reduces shrink. Vendor management, price book optimization, and cost control fundamentals.
OperationsEvidence-based recognition and reward systems that actually increase employee engagement and organizational commitment — without just throwing money at the problem.
MotivationHow to measure performance, deliver effective feedback, document fairly, and have the difficult conversations that protect both your team and your store.
LeadershipStructured loss prevention practices, shrink reduction procedures, and the management behaviors that create a culture of accountability and protect store profitability.
OperationsHow organizational culture develops, why it matters in a C-store environment, and the practical steps managers take every day to build a team that performs and stays.
CultureReading the numbers that matter. Understanding gross profit margin, labor as a percentage of sales, shrink impact, and the P&L metrics that define store-level success.
FinanceLow-cost, high-impact marketing strategies designed for C-store managers — product placement, promotional signage, customer traffic patterns, and upsell strategies that grew one store's monthly customer count by 13% in a single year.
MarketingFrom store manager to district leader. Building your leadership identity, developing your team, and positioning yourself for the next step in your C-store career.
LeadershipRegister online in minutes. Instant access to all course materials — video lessons, downloads, and quizzes — from any device.
Watch the video lesson (15–25 minutes), download the resources, and apply what you learn. Move at your own pace — there's no deadline.
Each module includes a 10–15 question quiz. Score 85% or higher to advance. Missed it? Review the material and retake — as many times as you need.
Complete all 13 modules and quizzes. Your official certificate of completion is automatically generated and ready to download, print, or share.
The certificate is meaningful because it requires real engagement. Every module must be completed and every quiz passed — ensuring that every graduate actually knows the material.
Each module's quiz requires a minimum score of 85% to advance. This ensures every certificate holder has genuinely mastered the material — not just clicked through. It's a standard you can be proud of, and one your employer or district manager will respect.
Upon successfully completing all 13 modules and passing each quiz with a score of 85% or higher, you'll receive an official C-Store Manager Certificate of Completion, issued by Dr. Larry W. Boustead and the C-Store Management Series.
This isn't an attendance certificate — it's a performance certificate. You earned it by demonstrating mastery of evidence-based management practices grounded in doctoral research and 25+ years of real-world operational experience.
The course is currently in development and expected to launch within 3–6 months. Register your interest below to be notified the moment enrollment opens — and to receive an early-bird discount.
The course is designed specifically for convenience store managers, assistant managers, and district managers who are responsible for training, hiring, and running day-to-day operations. No prior management training is required.
Each video module runs approximately 15–25 minutes. With 13 modules, most students complete the full course in 4–8 weeks at a comfortable pace — though there's no time limit, so you can move faster or slower as needed.
No problem. You can review the module content and retake the quiz as many times as needed at no additional charge. The 85% passing score is the standard — you decide when you're ready to take it again.
Absolutely. The Store License and Corporate plans are specifically designed for employers who want to train multiple managers. Contact us to discuss bulk licensing, invoice billing, or custom arrangements for your organization.
Yes — the course is built on the same research and content as the C-Store Management Series, particularly D02 (Cashier Excellence) and D04 (Training the Trainers). The books and the course complement each other, but neither requires the other.
The course will be hosted on a dedicated learning management system (LMS) — accessible from any device via web browser. No app download required. Mobile-friendly and designed for busy managers.
Yes. A 30-day money-back guarantee is included. If you're not satisfied within 30 days of enrollment, contact us for a full refund — no questions asked.
Enter your email below to be notified when enrollment opens — and to receive an exclusive early-bird discount.
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