📚 C-Store Management Series  ·  5 Books

Stop Losing Your Best People.
Start Training With a Proven System.

Dr. Larry W. Boustead spent 20+ years in the convenience store trenches — then earned his doctorate studying why C-store employees quit. The result: a complete, research-based series that gives managers the tools to reduce turnover, train cashiers effectively, and build a culture that lasts.

65%→15% Turnover Reduction
32 States Research Study
5 Books Complete System
Ph.D. Org. Development
Explore the Books Online Course
Dr. Larry W. Boustead
Dr. Larry W. Boustead
Author · Researcher · C-Store Expert

💡 The C-store industry loses $4.7–7.8 billion annually to employee turnover. Most managers are winging it — this series fixes that.

The Complete Series

Five Books. One Complete System.

Each book builds on the last — from stopping turnover, to training cashiers, to building culture, to training your trainers. Together they form the most comprehensive C-store management system available.

Stopping the C-Store Leak Book 1
D01 · Retention

Stopping the C-Store Leak

A Manager's Guide to Boosting Job Satisfaction & Retention. Based on a groundbreaking study of 77 hourly C-store employees across 32 states — reveals the real drivers of turnover and how to fix them.

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C-Store Cashier Excellence Book 2
D02 · Training

C-Store Cashier Excellence

A Manager's Training Handbook. A complete, evidence-based 5-day training system that transforms new hires into confident cashiers — covering TNA, ADDIE, Kirkpatrick evaluation, and more.

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C-Store Ethos Book 3
D03 · Culture

C-Store Ethos

Building Trust, Integrity, and an Adaptive Culture. Goes beyond procedures to tackle the harder challenge — building a culture where employees actually want to show up and give their best.

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🎓
TRAINING THE
TRAINERS
Coming Soon
D04 · Train-the-Trainer

Training the Trainers

Implementation Guide for C-Store Training Managers. Designed for district managers and HR — teaches them how to deliver the D02 training system to every store manager in their district.

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📋
COMPANION
WORKBOOK
Coming Soon
D05 · Workbook

C-Store Cashier Excellence Workbook

The companion workbook to D02 — contains all 18 printable forms, checklists, and worksheets in 8.5×11 format. Download, print, and use immediately in your store.

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Why This Series

Not Generic Advice. Real Research. Real Results.

Every book in this series is grounded in Dr. Boustead's original doctoral research and 20+ years of front-line C-store management experience.

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Evidence-Based

Built on the first comprehensive doctoral study of job satisfaction in the U.S. convenience store industry — 77 hourly employees across 32 states. Not theory. Actual data.

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C-Store Specific

Written by someone who has managed C-stores, trained cashiers, and dealt with the exact problems you face every day. No generic business advice repackaged for convenience stores.

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Immediately Actionable

Every chapter includes real-world "Just Another Day!" stories, step-by-step action plans, ready-to-use checklists, and quick wins you can implement this week.

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Proven Results

Dr. Boustead reduced turnover from an industry-average 65% to a sustained 15–20% at his own stores using the exact methods in these books. The numbers speak for themselves.

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A Complete System

The five books work together as a system — each one building on the last. Use one book or all five. Either way, you get a complete, professional approach to C-store management.

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Doctoral-Level Rigor

Ph.D. in Organizational Development & Leadership. Every strategy is backed by peer-reviewed research and cited properly — so you know it's not just opinion.

About the Author

20+ Years in the Trenches.
Then He Studied the Problem.

Dr. Larry W. Boustead isn't an academic who studied convenience stores from the outside. He managed them, trained cashiers, turned around failing locations, and watched good employees walk out the door — just like you have.

That experience drove him to earn his Ph.D. in Organizational Development & Leadership, conducting the first comprehensive study of job satisfaction among hourly C-store employees in the United States. The C-Store Management Series is the result of combining 20+ years of real-world experience with doctoral-level research.

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Ph.D. — Organizational Development & Leadership

University of Arizona Global Campus · GPA 3.98 · Graduated with Honors · 2023

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M.A. — Human Services, Nonprofit Management

University of the Rockies · Denver, CO

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General Manager of Operations / Lead Training Executive

FastStop Convenience Stores (Bolea Oil) — 4 locations, $16M annual sales

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District Training Resource — 42 Locations

CoGo's Company — Western & Central PA, WV, and MD

Full Bio & Background
65%→15%
Employee turnover reduced at own stores using methods in these books
42
C-store locations trained and turned around as district training resource
$16M
Annual sales managed at FastStop Convenience Stores
28%
Net profit increase through price book optimization and inventory controls
77
Hourly C-store employees studied across 32 states for doctoral research
3.98
Ph.D. GPA — graduated with honors, University of Arizona Global Campus

"The convenience store industry loses billions annually to employee turnover — and most managers don't know why. The answer isn't better pay. It's better management. And that's entirely fixable."

— Dr. Larry W. Boustead, from Stopping the C-Store Leak

Coming Soon

C-Store Manager Certification Course

An online training course based on the C-Store Management Series — self-paced, certificate-bearing, and designed for busy C-store managers who want professional credentials without leaving their store.

Learn More & Pre-Register
🏅
Certificate of
Completion
Issued Upon
Passing

C-Store Management Series

D01 · Stopping the Leak

D02 · Cashier Excellence

D03 · C-Store Ethos

D04 · Training the Trainers

D05 · Workbook